As I am almost at the end of my course on Artificial Intelligence, I can’t help but feel both excited and slightly unsettled. AI is everywhere, in how we work, communicate, and even make decisions. It’s fascinating, powerful, and at times a little intimidating. But the more I learn about it, the more I find myself asking a question that feels almost paradoxical: Is AI making us more human?
Machines are learning to mimic human language, predict behaviour, even express empathy. But can they feel it? Can they really understand what it means to comfort, to doubt, to care? I doubt it.
And yet AI is forcing us to re-define what truly is human.
When I wrote 10 Quintessential Questions, one of my guiding beliefs was that asking the right questions helps us uncover truth, not just about the world, but about ourselves. AI challenges us in that same way. It asks us to reflect: What makes us unique? What is worth automating, and what should remain deeply personal?
As an entrepreneur, I see how AI can help us save time, streamline tasks, and improve accuracy. But as a moderator, I know that real connection, the kind that changes minds or hearts, depends on tone, body language, and presence. None of that can be replaced by code.
Maybe AI’s biggest gift isn’t replacing our intelligence but reminding us of our emotional intelligence.
It pushes us to listen better, to think deeper, to lead with curiosity rather than fear.
Recently I had a chat with one of the amazing people in our team about how she believes that for the media we might turn back to how we knew the media before, available in places that we could trust, not asking ourselves all the time if they are serving us fake news.
Because if we lose empathy in the process of becoming more efficient, we lose what makes us human in the first place. So perhaps the real challenge isn’t to teach machines how to think like us, but to remember how we can feel, question, and connect like only humans can.
